Refund policy

We want you to love your jewellery, but if something isn’t quite right, we make returns simple.

30-Day Returns

Changed your mind? No worries, we make returns simple.

You can return your purchase within 30 days of delivery, and we’ll cover the postage. Just complete the form below with your reason for return and we’ll email you a prepaid return label along with step-by-step instructions.

• Unworn
• In their original condition
• Returned with all packaging and proof of purchase

Earrings

For hygiene reasons, earrings can’t be returned or exchanged.

Refunds & Exchanges

Once your return is received and inspected, we’ll process your refund to the original payment method. Refunds typically appear within 3–7 business days, depending on your bank.

Prefer a different size or style? Let us know when submitting your return and we’ll organise an exchange.

Return Shipping

Return postage isn’t covered by Quarter Carat at this time. We recommend using a tracked service so your parcel arrives safely.

Faulty or Incorrect Items

If your item arrives damaged or not as expected, contact us at hello@quartercarat.com.au.

We’ll resolve it quickly with a replacement, refund, or store credit.